Privacy Policy

1. Who we are

Eureka AI is an international technology company specializing in:

• Agentic AI solutions
• AI workflow automation
• Enterprise AI platforms
• AI agents and digital workers
• Intelligent document processing
• AI chatbots and voice agents
• Business process automation
• AI consulting and integration services

Our solutions help organizations automate complex business processes, improve operational efficiency, and accelerate digital transformation.

2. Information we collect

We collect information in the following ways:

Personal information

When you interact with us, we may collect your full name, business email address, phone number, company name, job title, country or region, billing and payment details, and communication preferences.

Account information

If you create an account, we may collect your username, password (stored securely), authentication details, account settings, and organization information.

Technical information

We automatically collect technical information including IP address, browser type, device information, operating system, language preferences, referral URLs, usage analytics, cookies and identifiers, log files, and network information.

AI platform data

Depending on the services you use, we may process workflow configurations, AI prompts, automation logs, uploaded documents, business process data, API requests, integration metadata, and knowledge base content. Customer data remains under the control of the customer and is processed according to applicable agreements.

3. How we use your information

We use information to:

• Deliver AI automation services and operate AI agents and workflows
• Improve platform performance and personalize user experiences
• Provide customer support and respond to inquiries
• Process payments
• Secure our systems and detect fraud and abuse
• Analyze platform performance and develop new features
• Send service notifications and product updates
• Meet legal and regulatory obligations

4. AI data processing

Eureka AI develops enterprise AI solutions that process business information on behalf of customers. Our AI systems may analyze documents, process workflows, generate business responses, classify information, summarize content, retrieve enterprise knowledge, and execute approved automation tasks.

Unless expressly agreed with the customer, customer content is not used to train publicly available AI models. We implement access controls and technical safeguards to help protect customer information.

5. Cookies and similar technologies

We use cookies and similar technologies to keep users signed in, improve website functionality, analyze website traffic, measure platform performance, remember user preferences, improve security, and personalize experiences.

You may manage cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

6. How we share information

We may share information with cloud infrastructure providers, payment processors, customer support platforms, analytics providers, identity and authentication providers, email communication providers, professional advisors, and regulatory authorities when required by law.

We do not sell or rent personal information to third parties.

7. International data transfers

Because Eureka AI serves customers around the world, your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards for international data transfers in accordance with applicable privacy laws.

8. Data security

Protecting customer information is one of our highest priorities. We maintain administrative, technical, and organizational security measures including:

• Encryption in transit and at rest where appropriate
• Role-based access controls and multi-factor authentication
• Secure cloud infrastructure with continuous monitoring and security logging
• Regular vulnerability assessments
• Backup and disaster recovery procedures
• Employee security training

While we strive to protect all information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data retention

We retain information only as long as necessary to provide our services, maintain customer accounts, comply with legal obligations, resolve disputes, enforce agreements, and improve our products. Retention periods vary depending on the type of information and applicable legal requirements.

10. Your privacy rights

Depending on your location, you may have the right to:

• Access your personal information and correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Withdraw consent
• Receive your data in a portable format
• Request information about data processing
• Lodge a complaint with the appropriate supervisory authority

We will respond to eligible requests in accordance with applicable law.

11. Third-party integrations

Our platform may integrate with third-party applications and services, including CRM systems, cloud storage providers, communication platforms, enterprise software, and AI providers. Your use of third-party services is subject to the privacy policies and terms of those providers. Eureka AI is not responsible for the privacy practices of third-party services.

12. Children's privacy

Our products and services are designed for businesses and organizations and are not intended for children. We do not knowingly collect personal information from individuals below the age required by applicable law to provide their own consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technologies, or business practices. The updated version will be published on this page with a revised effective date. Continued use of our services after the effective date of any changes constitutes acceptance of the revised Privacy Policy.

14. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@eurekaai.com. Business inquiries: contact@eurekaai.com. Website: https://www.eurekaai.com. We are committed to responding to privacy-related inquiries in a timely and transparent manner.