Effective September 1, 2026
These Terms of Service govern your use of the Eureka AI website, products and services. By using our website, requesting a consultation or demo, or entering into a service agreement with Eureka AI Limited, you agree to these terms. Where a signed agreement exists between you and Eureka AI, that agreement takes precedence over these terms.
1. Our services
Eureka AI provides agentic AI solutions, AI workflow automation, intelligent document processing, AI chat and voice assistants, enterprise integrations and AI consulting. The scope, deliverables, timelines and fees of any engagement are defined in a proposal, statement of work or subscription agreement.
2. Accounts and access
Where our products require an account, you are responsible for keeping login details confidential and for all activity under your account. You must provide accurate information and notify us promptly of any unauthorised use.
3. Acceptable use
You agree not to use our services to break the law, infringe the rights of others, send unsolicited communications, attempt to gain unauthorised access to systems or data, or to build AI systems intended to harm people. We may suspend access where we reasonably believe these terms are being breached.
4. Customer data and AI processing
You retain ownership of the data, documents and content you provide. You grant Eureka AI the rights needed to process that data to deliver the services. Unless expressly agreed, customer content is not used to train publicly available AI models. Our handling of personal data is described in the Privacy Policy.
5. AI outputs and human oversight
AI systems can produce incorrect or incomplete results. Automated actions are configured within the boundaries agreed with you, and you are responsible for reviewing outputs and decisions where the law, your policies or common sense require human judgement. Eureka AI does not provide legal, medical, financial or other professional advice through AI outputs.
6. Intellectual property
Eureka AI retains ownership of its platforms, software, tools, methods and pre-existing materials. Deliverables created specifically for you are licensed or assigned as set out in the applicable agreement. You may not copy, resell or reverse-engineer our software except as permitted by law or by written agreement.
7. Fees and payment
Fees are stated in the proposal or subscription plan. Invoices are payable within the period stated on the invoice. We may suspend services for accounts with overdue balances after reasonable notice. Fees exclude taxes unless stated otherwise.
8. Third-party services
Our solutions connect to third-party platforms such as CRM, ERP, messaging and AI providers. Your use of those platforms is governed by their own terms, and we are not responsible for their availability or changes to their services.
9. Warranties and liability
We provide our services with reasonable skill and care. Except as expressly stated in an agreement, services are provided without other warranties. To the extent permitted by law, Eureka AI is not liable for indirect or consequential losses, and our total liability under an engagement is limited to the fees paid for that engagement in the twelve months before the claim.
10. Term and termination
Either party may end an engagement as set out in the applicable agreement. On termination we will return or delete customer data in line with the agreement and our retention obligations, and you will pay for services delivered up to the termination date.
11. Changes to these terms
We may update these terms from time to time. The updated version will be published on this page with a revised effective date. Continued use of our services after that date constitutes acceptance of the revised terms.
12. Contact
Questions about these terms can be sent to contact@eurekaai.com.
Effective September 1, 2026. Questions? Email contact@eurekaai.com.